Shipping & Returns

RETURNS & REFUND

If, for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us, in its original condition and packaging, within 30 days of the date you received it and we will issue an exchange or a full refund for the price you paid for the item (see our refunds and exchanges policies). Unless faulty, we cannot accept the return of jewellery that has been worn, personalised or adjusted; this includes rings that have been personalised using The Golden Pearl

Please note: we cannot accept the return of earrings for pierced ears under any circumstances unless faulty.

Items must be returned within 30 days of receipt. If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to it being in pristine condition.

Please note that items purchased via cashback websites may be returned within the same 30 day period, but cashback will not be paid on these orders.

In the unlikely event that you receive a product that is defective, has been damaged in transit, or is not the one you ordered then you can return it to us for exchange or a full refund within 30 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. If you are returning a product to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself.

This returns policy does not affect your statutory rights.